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USEFUL INFO

FREQUENTLY ASKED QUESTIONS (FAQS)

You may book our service through our email address in the “Contact” section. You will be further required to provide us with your credit/debit card data to guarantee/secure the reservation. If you do not feel secure to send your credit/debit card details, a deposit for the half amount of the service will be required in order to confirm your reservation. You will receive an email containing the details of your reservation after it is confirmed.

Prices are per vehicle and per service so it applies to all passengers of the vehicle. Regarding what is included and not included in the prices, please see section 4 of our Terms and Conditions.

Naturally, there are sites that are more time-consuming than others. Keeping this in mind, there is no specific time limit for each site. You will have plenty of time to explore, admire and take photos while we watch over how the tour progresses and properly adjust the program accordingly if needed.

We do not provide this kind of service.

A tour driver and a tour guide are not the same. It is to your advantage when booking a private tour to be sure that you understand the difference and know in advance what you are paying for. A tour guide has a specific license, usually issued by the state / country. He or she has attended special studies to learn details about the sites you will see. Furthermore, a tour guide is permitted to go into the historical sites with you and provide relevant commentary. A tour driver does not hold such a license as he is not required to attend special “guide” studies and is not permitted to accompany you inside the site providing relative commentary. Nevertheless, many drivers are just as well educated in the history as the guides. The difference of course is that tour drivers may provide information on the sites you visit within the vehicle, before you go inside.

We only accept small pets in their traveling special box/container and definitely service pets.

Airport

You’ll be met at the airport upon arrival of flight as you specified. After collecting your luggage and clearing customs, you’ll be routed to the public lounge (Arrival Area) where many people usually wait for passengers to come out. Many people will be holding signs as will your driver posting your name. That’s how you identify your driver. Make sure to have our phone number with you since you never know what can happen in a crowded airport! Normally it takes about 30-40 minutes from the time when the plane lands until you actually get to the public lounge. If you see that it will take longer, for example if your luggage is lost or simply takes a long time to come out, please call us from on the phone or ask the custom officer to let you come out for a few seconds to let your driver know you’ll be late. Please make sure to read section 6 of our Terms and Conditions. If you miss your flight or you experience a long delay, contact us at the numbers provided. If we do not hear from you, you may be charged for the time we have to wait for you at the airport. If you miss your flight or your flight was cancelled and we do not hear from you, you will be charged for the full amount of your transfer.

 

Port of Piraeus

There are two different terminals where the cruise ships dock, A main gate and B gate. When cruise ships arrive at B, the port authorities usually provide a shuttle bus to take you to A. Please do not use the bus (unless terminal is closed for some reason). Instead, exit at the gate where the cruise ship docks. We will meet you outside the cruise terminal (once you walk through it) holding a sign with your name on. Please take special care to verify that the driver represents TOURON. Sometimes, when a surname is common, visitors get mixed up and may follow a different driver! Again, make sure that you contact us at the provided phone number and let us know immediately if you think something is not in order.

When disembarking from the ferry, there is usually a lot of confusion. People and cars disembark at the same time and for safety reasons port authorities do not allow people waiting to approach very near. Your driver will be waiting for you posting a sign with your name at the nearest possible spot, so please look around as soon as you get off the ferry.

 

Hotels

Picking you up from a hotel is usually much easier than from anywhere else. We usually park the car in front of the hotel and meet there. Most of the times, door attendants know us and can direct you to us too. However, some hotels don’t have sufficient parking space at their main entrance and in case the driver does not find you in front of the hotel, he may need to make a small circle and come back again. This only takes a few minutes so rest assured that he will be there for you.

Tips in Greece are not mandatory but it’s customary to give them in proportion to the quality of the service received.

Sedan vehicles (1-4 persons), taxi service

Taxis in Greece are licensed to carry 4 passengers. They will fit in a taxi, but 3 passengers will be more comfortable. You can take four pieces of luggage, about 25kg each or 55×45 cm, plus two handbags inside a taxi.

Van vehicles (1-8 persons)

One piece of luggage (63×45 cm) plus one handbag per person

USEFUL TIPS FOR TRAVELLERS

Visa requirements

Greece is a Member-State of the European Union and has signed the Schengen Agreement. While traveling within the E.U., you only need your Identity card. However, a passport is necessary for a number of other transactions, such as currency exchange, purchases, etc. Visas are not required by European citizens from countries that are part of the Schengen Area. Greece as a member of the Schengen Agreement, has abolished controls on common internal lands, at air and sea borders and allows Member-State citizens to travel around without a visa for a short stay period of up to three (3) months. However, keep in mind that airlines and other carriers require a valid passport and/or identity card.

Citizens coming from countries that have not yet joined Schengen Area may require a visa to enter Greece. The E.U. visitors from these countries can acquire further information from the Hellenic Embassies or Consulates in their countries, or from their travel agencies. Before visiting Greece, please consult the detailed information on the Ministry of Foreign Affairs’ website (https://www.mfa.gr/en/visas/visas-for-foreigners-traveling-to-greece/countries-requiring-or-not-requiring-visa.html) and find out whether you require a Visa.

Note: During your stay in Greece, if you require a Visa, you are advised to have suitable insurance coverage for emergency medical or other needs.

Currency Regulations

Euro (€) is the official currency in Greece. There is free and unlimited importing of foreign currency in Greece either in traveller’s cheques or cash. But on departure, amounts exceeding EUR 10,000 or more or the equivalent in another currency (incl. banker’s draft and cheques of any kind) must be declared.

Money can be exchanged in any bank, exchange bureaus, some travel agencies or in some hotels. Credit/debit cards are used almost anywhere in Greece for paying. You can also use them to withdraw cash from ATMs.

Amenities

Electricity Supply: 220 volts AC at 50 Hz. The wall sockets have two or three round holes as in continental Europe. All appliances from North America require a transformer and all appliances from Great Britain require an adaptor.

Landline dialing systems: Tone and Pulse, wherever the telephone sets are able to interchange between systems. You can easily find a public telephone, property of the Hellenic Telecommunications Organization (OTE), which works with a special telephone card.

Mobile communications: GSM access networks, similar to the ones in Europe, cover the whole of Greece. Mobile phones are very popular and affordable so in order to avoid roaming charges, you could purchase local prepaid SIMs.

Cards for telephone booths and mobile phones can be purchased from kiosks, local post offices, local telecommunication provider stores, or tourists’ shops (country dialing code : +30)

Television systems: PAL – SECAM – M.

Water Quality: The quality of drinking water in the majority of the mainland of Greece (Athens included) is excellent. However, in very few areas and certain islands bottled water is recommended. Check with your driver or with the hotel for specific information.

Healthcare and Medical Assistance

Tourists requiring urgent medical care should go to the nearest hospital emergency ward (airports and many train stations also have medical teams and first aid facilities). Those with serious illnesses or allergies should always carry a special note from their physicians giving detailed information on the treatments they are following or that may be necessary. Pharmacies (ΦΑΡΜΑΚΕΙΟ), generally follow shop opening times (approx. from 08.30 to 15.00 Monday to Saturday and from 17:30 to 21:00 on Tuesdays, Thursdays and Fridays) but in large cities many are open throughout the day. Night-time service is provided on a shift basis. Business hours and night shifts are displayed outside each pharmacy and are published in local papers. Before departing from home, it is advisable to get a document certifying coverage by the national health care service.

Maps

There are a number of maps of the country on the market and most of them are provided free of charge by Hotels, and Travel Agents.

Press

The majority of American and European newspapers and magazines arrive in Athens on a daily basis and are available in many places. Central news stands and kiosks most probably have whatever you may want.

Time Zone

Greece is 7 hours ahead of the Eastern Standard Time of U.S.A. and Canada and 9 hours behind Australian Eastern Standard time. Greek time is GΜΤ +2 hours.

Shopping Hours

Big department stores in the center of Athens and supermarkets are open Monday through Saturday 09:00-21:00 while the same applies for tourist areas. Individual stores have their own working hours:

  • Monday, Wednesday and Saturday 09:00-15:00
  • Tuesday, Thursday and Friday 09:00-14:00 and 17:00-21:00

Shops and department stores are closed on major public holidays. The majority of big clothing brands have stores in Athens.

Major public holidays

The following is a list of official holidays, during which all departments of public services and most stores are closed:

  • January 1 – New Year’s Day
  • January 6 – Epiphany.
  • First day of Lent (movable) – in Greek it is known as ‘Clean Monday’
  • March 25 – Anniversary of the declaration of the start of Greek War of Independence from the Ottoman Empire, in 1821.
  • Good Friday (movable)
  • Easter Sunday, Easter Monday (movable)
  • May 1 – Labor Day
  • Monday Of the Holy Spirit (movable) –Whit Monday or Pentecost Monday
  • August 15 – Assumption or Dormition of the Holy Virgin
  • October 28 – Celebration of the Greek refusal to the Italian ultimatum of 1940
  • December 25 – Christmas Day
Useful telephone numbers

Emergency SOS                   112

Police                                     100

Tourist Police                       1571

Fire Department                  199

First Aid / Ambulance        166

Duty Hospitals & Clinics    14944

SOS Doctors                          1016

Tips for touring
  1. We strongly suggest to start your tours early in the morning (07:30 – 08:00) in order to avoid
    • Traffic delays
    • Excessive weather heat
    • Crowded lines and queues
  1. During the hot days of June to August, please make sure to bring with you sun protecting accessories, e.g. sun protecting lotions, sunglasses and hats.
  2. Entrance to Churches and Monasteries visited in our tours is allowed provided a modest outfit, i.e. gentlemen wearing long trousers and ladies wearing long skirts.

Useful Links

  1. Weather: http://www.emy.gr/emy/en/index_html
  2. Currency converter: https://www.xe.com/currencyconverter/
  3. Athens International Airport : https://www.aia.gr/traveler/
  4. Port of Piraeus: http://www.olp.gr/en/
  5. Greek National Tourism Organization: http://www.visitgreece.gr/
  6. Embassies and Consulates in Greece: http://www.visitgreece.gr/deployedFiles/StaticFiles/pdf/Embassies_EN.pdf
CONTACT US
Get in touch with us
phone e1563330102432

IDD 697 66 46 564
IDD 693 69 69 599

location e1563330139425

20, D. Psarrou Str.
Ag. Dimitrios, 17342
Athens, Greece

Untitled 1 e1569414868275
Calling from * IDD (International Direct Dialing)
EU 00 30
USA 011 30
CAN 011 30
AUS 0011 30
* if calling from other countries, please visit: www.countrycode.org
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